At Raj Mohini BD, we want our customers to be satisfied with their purchases. If you need to return a product, please review the following policy.
1. Return Period
Customers may request a return within 7 days of receiving the product.
Return requests submitted after 7 days may not be accepted.
2. Conditions for Return
To be eligible for a return, the product should generally:
- Be unused
- Be in its original condition
- Have the original packaging, tags, and accessories where applicable
- Not be damaged due to customer misuse
- Be accompanied by relevant order information
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us as soon as possible after delivery.
Please provide your order details and, where appropriate, clear photographs or videos showing the issue so that we can review the request.
4. Return Request Process
To request a return, contact us at:
Email: support@rajmohinibd.com
Phone: 01846252544
Please provide:
- Customer name
- Order number
- Phone number
- Reason for return
- Photos/videos where applicable
Our support team will review the request and provide further instructions.
5. Return Shipping
If the return is due to receiving a defective, damaged, or incorrect product, Raj Mohini BD may arrange or cover the applicable return delivery cost.
For returns due to customer preference or other customer-related reasons, the customer may be responsible for applicable return delivery costs.
6. Product Inspection
Returned products will be inspected after we receive them.
If the product does not meet the return conditions, the return or refund may be rejected.
7. Refund Processing
For approved returns, refunds are generally processed within 14 days after the returned product has been received and approved.
The time required for the refunded amount to appear in the customer’s account may vary depending on the payment method or financial institution.
8. Refund Method
Where possible, refunds will be issued through the original payment method. For Cash on Delivery orders or where the original method cannot be used, we may contact the customer to arrange an appropriate refund method.
9. Exchange
Where available, an eligible returned product may be exchanged for another product or size instead of receiving a refund. Exchange availability depends on product stock.
10. Non-Returnable Situations
A return may not be accepted where:
- The 7-day return period has expired
- The product has been used or damaged by the customer
- The product is missing original packaging or essential accessories
- The product has been altered or modified
- The issue resulted from improper use or handling
- The product is specifically identified as non-returnable
11. Policy Changes
Raj Mohini BD reserves the right to update this Return & Refund Policy when necessary. Any updated policy will be published on this page.
12. Contact Us
For return or refund assistance:
Raj Mohini BD
Email: support@rajmohinibd.com
Phone: 01846252544